Mobile Number Portability

Mobile number portability in France lets you keep your phone number when changing operators. The process is free, takes up to 3 business days, and is handled by your new operator. To start, call 3179 from your mobile to get your RIO code, then provide it when subscribing to a new plan. This right has been guaranteed since 2003 and is overseen by ARCEP.

> **Key takeaways**

> - Number portability has been a legal right in France since 2003 and is free.

> - Get your RIO code by calling 3179 from your mobile (free, available 24/7).

> - The transfer takes up to 3 business days; ARCEP can impose compensation for delays.

> - Triggering portability automatically cancels your old contract.

> - Termination fees may apply if you are still under commitment.

What Is Number Portability?

Mobile number portability allows you to keep your phone number when switching operators. This right is guaranteed by law and the procedure is free. Your new operator handles all the formalities. For more on telecommunications in France, explore our complete guides.

A Guaranteed Right

Since 2003, any mobile subscriber can keep their number when switching operators. This measure aims to facilitate competition and free consumers from being "locked in" with their historical operator.

The Step-by-Step Procedure

Step 1: Obtain Your RIO

The RIO (Operator Identity Statement) is the code that identifies your line. It's essential for portability. To get it, call 3179 from your mobile. It's free and available 24/7.

Step 2: Subscribe with the New Operator

When subscribing to your new plan, indicate that you want to keep your number and provide your RIO. The new operator then handles the entire process.

Step 3: Wait for Portability

You receive your new SIM card. Effective portability generally occurs within 3 business days. You're notified of the exact date and time by SMS.

Step 4: Temporary Interruption

On portability day, your old line is cut off and your new SIM activates with your usual number. The interruption lasts a few hours maximum, often less.

Points of Attention

Automatic Termination

By requesting portability, you automatically trigger termination with your old operator. You have no action to take with them.

Termination Fees

If you're committed, termination fees may apply according to your contract. Check your conditions before proceeding.

Final Bill

Your old operator will send you a final bill for the elapsed period. It may include any termination fees.

Services Linked to the Number

Some services are linked to your number: bank authentication by SMS, account recovery, etc. They will continue to work normally after portability.

Special Cases

Portability with Ongoing Commitment

You can request portability even if you're still committed. You'll simply pay the termination fees provided in the contract.

Portability of a Professional Number

The procedure is the same, but make sure you have company authorization if the plan is in your employer's name.

Portability to a Prepaid Plan

It's possible but less common. Check that the prepaid plan operator accepts incoming portability.

What the Law Says

Portability must be completed within a maximum of 3 business days from the request. If this deadline is not met, you can claim compensation (3 EUR per day of delay beyond the first day). This is supervised by ARCEP under the Postal and Electronic Communications Code.

Conclusion

Number portability is a simple process that shouldn't deter you from switching operators. With a few clicks and your RIO, your new operator takes care of everything. You keep your number, your contacts see no difference.

Official Sources

ARCEP - Number Portability - Telecommunications regulator
Service-Public.fr - Mobile Subscription - Official rights and procedures
Mediateur des communications electroniques - Dispute resolution if portability fails

Frequently Asked Questions

How do I get my RIO code in France?

Call 3179 free from your mobile (24/7). The RIO code is sent by SMS. It identifies your line and is required for portability.

How long does mobile number portability take?

Up to 3 business days under ARCEP rules. You receive an SMS confirming the exact date and time. The brief service interruption usually lasts only a few hours.

Is number portability free in France?

Yes. Obtaining your RIO via 3179 is free, and the portability procedure itself is free. Termination fees may still apply if you are under a commitment contract.

Can I keep my number if I am still under contract?

Yes. Portability proceeds regardless of contract status. You will be billed any remaining commitment fees by your previous operator.

What if portability fails or is delayed?

Contact your new operator's customer service first. If unresolved, file a complaint with the Mediateur des communications electroniques. You can claim 3 EUR per day of delay beyond the first day.

Do my services (banking SMS, 2FA) still work after portability?

Yes. Since you keep the same number, all services linked to it (banking authentication, account recovery codes, contacts) continue normally after portability.

This article is informational and may be subject to regulatory updates. In case of difficulty, contact your new operator's customer service or the Mediateur des communications electroniques.